Leash or Carrier Requirement: All pets must be securely leashed (retractable leashes not preferred) or in a
carrier while in the lobby to ensure the safety of all animals and people present.

Cancellation Policy: In the event that you need to cancel your appointment, we require at least 24 hour notice.
Failure to provide timely cancellation or a no-show will result in a fee of $25 per pet scheduled for the appointment.
We appreciate your cooperation in this matter.

Appointment Punctuality: We kindly request that you arrive on time. If you are more than 10 minutes late, we
may need to reschedule your appointment. We appreciate your understanding as our schedule tends to be tightly
booked to ensure we can provide the best care to all our clients and their pets.

Controlled Behavior: Owners are responsible for ensuring their pets are under control at all times. Aggressive or
disruptive pets should be taken outside and/or a pet can stay in the car with you until appointment time. A staff
member will come get you or call when ready. You are still expected to check in at the desk, we will ask for a
phone number and make of your car.

Sick Pets: Please keep sick pets outside or in your car until called in for appointment time. A staff member will
come get you or call when ready. You are still expected to check in at the desk, we will ask for a phone number
and make of your car.

Cleanliness: We know that accidents can happen. Please clean up after your pet. Waste disposal stations are
available for your convenience.

Quiet Environment: To maintain a calm and stress-free environment for all pets, please keep noise to a minimum
while in the lobby. 

Respect Other's Space: Please respect the personal space of other clients and their pets while waiting in the lobby.

Spay/Neuter Requirements: As part of our commitment to promoting responsible pet ownership, we require all
pets to be spayed/neutered within 2 months of their first appointment. We are pleased to offer spay.neuter services
and will assist you in scheduling this procedure for your pet.

Wait Patiently: We strive to see all clients in a timely manner, but there may be delays due to unexpected
circumstances. We appreciate your patience and understanding.

Children and Pets: For the safety of both children and pets, please supervise children closely and refrain from
allowing them to approach unfamiliar animals without permission.

No Peanut Treats/Food: To prevent potential allergic reactions and conflicts between pets, please limit from
feeding your pet or others in the lobby.

No Smoking: Smoking is prohibited in all indoor areas of the clinic premises.

Respect Clinic Staff: Our staff works hard to provide the best possible care for your pets. Please treat them with
respect and follow their instructions.

Update Information: Please inform the front desk of any changes to your contact information or your pet’s
medical history. 

Only Schedules Pets Allowed: Please keep all other animals out of the clinic that are not scheduled.